This Privacy Policy applies to the Kharroubi Fiber Service app, operated by Tarek Kharroubi (Sole Proprietor).
In this policy, "we" and "us" mean Tarek Kharroubi (Sole Proprietor). The app is used by Kharroubi Fiber Service field technicians, supervisors, and dispatch staff. This policy explains what information the app collects, how we use it, and the choices you have, including for text messages (SMS).
Information we collect
- Account details: your name, work email address, role, and password (stored securely by our authentication provider).
- Mobile phone number, when you or a Kharroubi Fiber Service administrator add it to your profile to receive job-related text messages (see SMS Communications).
- Work records: job assignments, time cards (en route, check-in, break, and check-out times), work location type, and mileage and expense reports.
- Technical data needed to keep you signed in, such as session cookies.
How we use it
- To assign and dispatch field jobs and show you your schedule.
- To record hours and mileage for payroll and reimbursement, and to approve or reject them.
- To send operational notifications by email and SMS: invitations, job assignments, schedule updates, shift start reminders, and time card and expense approval updates.
- To secure the app and troubleshoot problems.
We do not sell your personal information and we do not use it for advertising.
SMS Communications
We collect the mobile phone numbers that users provide (on their profile in the app, or through a Kharroubi Fiber Service administrator) to send job-related text messages (SMS). These messages are:
- Job assignment notifications
- Schedule updates for assigned jobs
- Shift start reminders
- Time card and expense approval updates
These are operational messages about your work. We do not send marketing or promotional texts.
Mobile numbers and SMS opt-in consent are used only for sending these job-related messages. They will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your number is only shared with the service provider that delivers the messages for us (Twilio), as described below.
- You can opt out at any time by replying STOP to any message. Reply HELP for help.
- Message and data rates may apply.
- Message frequency varies.
You can also opt out or get help by contacting Kharroubi Fiber Service Dispatch at +1 (415) 812-0617. See the SMS Terms in our Terms of Service.
Service providers
We use trusted providers to run the app, and they may only use your information to provide their service to us: Supabase (accounts and database), Vercel (hosting), Resend (email delivery), and Twilio (SMS delivery).
Security and retention
Access to data is limited by role: technicians see only their own jobs, time, and expenses, and only administrators can see everyone's. Data is encrypted in transit. We keep work records as long as needed for payroll, reimbursement, and legal obligations, and remove mobile numbers when you ask or leave Kharroubi Fiber Service.
Your choices
You can update your name and phone number in the app under More → Profile. To access, correct, or delete your information, or to opt out of texts, contact Kharroubi Fiber Service Dispatch.
Contact
Kharroubi Fiber Service Dispatch: +1 (415) 812-0617 (24/7). See also our Terms of Service.
We may update this policy. Changes take effect when posted here, with a new "last updated" date.